AI receptionist for financial advisors.
Give prospective and existing clients a clear way to contact your firm during meetings. Aria explains the firm information you approve, captures introductory inquiries, and takes messages for your advisory team.
Illustrative financial advisory review request
Caller: I’m already a client. Could my advisor call me about setting up a review?
Aria: I can take that request. Which advisor would you like to reach, and what is the best callback number?
An administrative request for the client’s advisor.
Illustrative conversation · No audio playback
Public firm information and client-specific conversations
An advisory firm’s receptionist needs to know whether the caller is exploring a relationship or already has one. For an introduction, a general topic and contact details may be enough to begin. For an existing client, the advisor’s name or operations contact can be more useful than a fresh set of qualification questions.
Keep public service descriptions separate from advice about an individual portfolio. Define how callers reach authorized staff for account access, transactions, and sensitive document requests. A callback request should make the intended contact clear without collecting passwords, account numbers, or a full financial history.
For U.S. investment advisers, Investor.gov explains that Form ADV Part 2 brochures describe business practices, fees, conflicts, and disciplinary information. Use firm-approved public service and fee wording in reception instructions; questions about a client’s circumstances belong with the advisor.
SEC Investor.gov: Form ADV disclosures
Introductions and established clients need different openings
A prospective client calls during a planning meeting to ask about your services. They need to understand how an introduction works before sharing a detailed financial picture.
A long-standing client asks for their usual advisor while another caller needs the operations team. Treating both as new prospects creates an unnecessary intake conversation.
A caller may mention a trade or moving funds while asking for an advisor. The reception flow needs to direct that request to the firm’s authorized channel without implying an instruction was accepted.
Support contact around the advisory relationship
Make the introductory process easy to understand
Supply the services you offer, your approved public fee information, and how someone can request an introductory conversation. Aria can answer those first questions and take contact details for the firm’s review.
Keep an existing relationship in view
Ask which advisor or support contact the client wants, then take a concise administrative message. The team has a reason to reconnect without asking the client to begin as a new prospect.
Support review-meeting requests
Take a request for a review conversation and the caller’s preferred time. Where booking is useful, enable eligible meetings and configured availability; the advisor still owns the substantive discussion and any account action.
Reception tasks around planning and review meetings
Explain the firm’s supplied introductory-meeting process and public service information.
Capture a new inquiry about a planning service the firm offers.
Take an existing client’s message for their named advisor.
Record a request to arrange or discuss a review meeting.
Explain how to reach operations for document-access or account-service help.
An introduction, a review, and an operations request
A prospective client asks about an introduction
Someone calls to ask whether the firm offers retirement-planning consultations. With that service in the firm’s instructions, Aria can explain the introductory process and take a request for contact. An advisor discusses the person’s circumstances and whether the firm is a fit.
An existing client wants a review conversation
A client asks to speak with their advisor about arranging a review. Aria can take the advisor’s name and a meeting request, or offer eligible availability if that booking flow is enabled. The conversation does not change an account or authorize a transaction.
A document question needs operations
A client asks how to obtain a statement. Aria can explain the firm’s approved contact process for operations or take an administrative message. Staff handle access and identity checks through the firm’s own systems.
Questions from financial advisory firms
Can Aria explain our fees and minimums?
It can repeat the public fee and service information you explicitly approve for callers. Keep that wording current and explain when an advisor needs to discuss the scope of a relationship. Aria does not negotiate a fee or assess suitability.
Will it qualify prospects by assets or investment needs?
You choose the opening questions. The example flow starts with contact details and a broad topic for an introductory meeting. Your staff assess fit and request any detailed financial information through the firm’s approved process.
Can Aria accept instructions to buy, sell, or move money?
No. Direct account and transaction instructions through your firm’s authorized channels. A message asking to reach an advisor is not an accepted order or a completed transaction.
Can it look up balances or send statements?
Aria can explain how to contact your operations team. Account lookup and statement delivery are not part of the reception flow described here. Staff handle identity verification, document access, and account information; check any wealth-platform connection separately.
What should an advisory firm review in a trial?
Test an introduction, an existing-client review request, and a request that must reach authorized staff. Have your responsible reviewer check the conversation, enabled records, and routing against the firm’s communication and privacy requirements before client use.