Security & Data Protection
Decide what caller information your team needs, who should see it and what to verify before putting your call flow into use.
Choose what the call flow collects
Start with the details that make a return conversation useful: a name, contact number and brief reason for calling. Write instructions that direct account-specific, clinical, legal or other sensitive discussions to the responsible person. Before collecting sensitive information, confirm the required handling, account configuration and agreements with your organization and Aria Voice.
Review access and recording settings
Call details, transcripts and audio recordings serve different purposes. Review which records your account keeps and which staff need access. Check recording settings and any required caller disclosures before enabling audio storage. A transcript can help with follow-up, but staff should verify names, numbers and consequential details rather than treating the text as an exact record. Explore call records and transcription.
Confirm your requirements before launch
Describe the information you intend to collect when requesting security documentation. Ask about the relevant providers, access controls, retention and deletion arrangements, and where data is processed. If your organization requires a certification or contractual commitment, confirm its current scope and applicability before using the service for that work.
Test staff handoffs and fallback instructions
Choose which requests need a staff member and who reviews messages that remain unresolved. Test the transfer destination when nobody answers; do not assume a transferred call returns to Aria. Confirm a separate phone-provider fallback for service interruptions. Keep professional decisions with the responsible staff member.
Planning a call flow with specific data requirements? Describe your intended use and the documentation you need at security@ariavoice.ai.