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Terms of Service

Last Updated: March 23, 2026

These Terms of Service ("Terms") are a binding agreement between you ("Subscriber," "you," or "your") and Aria Voice ("Aria Voice," "we," "us," or "our"). By accessing or using any of our Services, you agree to be bound by these Terms. If you do not agree, you may not use the Services.

If you are using the Services on behalf of a company or other entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" and "your" shall refer to that entity.

THESE TERMS INCLUDE A CLASS ACTION WAIVER AND AN ARBITRATION PROVISION THAT GOVERNS ANY DISPUTES BETWEEN YOU AND ARIA VOICE.

1. Definitions

  • "Aria Voice" refers to Aria Voice and its directors, officers, employees, agents, and affiliates.
  • "Service" or "Services" refers to the Aria Voice AI voice receptionist platform, including the web dashboard, APIs, AI agents, telephony features, SMS capabilities, appointment booking, call recording and transcription, knowledge base, call analytics, lead capture, call transfer, and all related tools and functionality.
  • "Platform" refers to the hosted software application accessible at ariavoice.ai and any associated portals or dashboards.
  • "Subscriber" refers to any business or individual who creates an account and subscribes to the Services.
  • "Caller" refers to any person who interacts with a Subscriber's AI Agent via telephone, SMS, or other communication channel.
  • "AI Agent" refers to the AI-powered voice receptionist configured by a Subscriber to answer calls, respond to inquiries, book appointments, and perform other automated tasks.
  • "Account" refers to the registered user account created by a Subscriber to access and manage the Services.
  • "Recordings" refers to the audio recordings of calls between Callers and AI Agents created by the Services.
  • "Transcripts" refers to the text transcriptions of Recordings generated by the Services.
  • "User Content" refers to any content, data, or materials uploaded, submitted, or transmitted by a Subscriber through the Services, including knowledge base entries, business information, contact data, and configuration settings.

2. Description of Service

Aria Voice provides an AI-powered voice receptionist platform and related services. The Services include but are not limited to:

  • AI voice agents that answer inbound calls, respond to caller inquiries, and interact with callers in natural conversation;
  • Automated appointment booking integrated with your calendar and scheduling systems;
  • Call recording and transcription with searchable transcripts and AI-generated summaries;
  • SMS messaging capabilities for sending transactional messages, appointment confirmations, and links to Callers;
  • A customizable knowledge base that trains your AI Agent on your business information, FAQs, and services;
  • Call analytics, lead capture, and contact management;
  • Smart call transfer to designated team members;
  • A web-based dashboard and portal for managing your AI Agent, reviewing calls, and configuring settings;
  • After-hours and overflow call answering.

Our Platform integrates with third-party providers for telephony, speech recognition, large language model (LLM) processing, and voice generation to deliver a seamless conversational experience. See Section 14 for details on third-party services.

3. Acceptance of Terms

By creating an Account, clicking to accept these Terms, or using the Services, you agree to be unconditionally bound by these Terms and our Privacy Policy, which is incorporated herein by reference. These Terms expressly supersede and replace any prior agreements or understandings, written or oral, relating to the Services.

4. Eligibility

To be eligible to use the Services, you must:

  • Be at least 18 years of age;
  • Reside in a jurisdiction where the use of the Services is lawful;
  • Have the legal authority to enter into a binding contract; and
  • If acting on behalf of an entity, have the authority to bind that entity to these Terms.

You may not use the Services if you have previously been suspended or removed from the Services.

5. Account Registration & Security

To access the Services, you must register and create an Account. When you register, you agree to:

  • Provide accurate, current, and complete information;
  • Maintain and promptly update your Account information to keep it accurate;
  • Maintain the confidentiality of your login credentials;
  • Be fully responsible for all activities that occur under your Account, whether or not authorized by you; and
  • Notify us immediately of any unauthorized access to or use of your Account.

Aria Voice reserves the right to disable your login credentials at any time, in our sole discretion, if you have violated any provision of these Terms.

6. Subscription Plans & Fees

The Services are offered on a subscription basis. Subscription plans, pricing, and included features are described on our website. You agree to pay the fees associated with your selected subscription plan ("Fees") and any applicable taxes.

  • Fees are billed on a recurring monthly or annual basis, as selected during signup.
  • Your subscription automatically renews at the end of each billing period unless cancelled before the renewal date.
  • Usage-based charges (such as call minutes and SMS messages) beyond your plan's included allotment will be billed as overage at the rates posted on our website.
  • All Fees are quoted in United States dollars and are non-refundable except as required by law or as expressly provided in these Terms.
  • You authorize Aria Voice to charge your payment method on file for all Fees due.

We reserve the right to change our subscription plans or adjust pricing at any time. We will provide at least 30 days' notice prior to any fee change affecting your current subscription.

7. Free Trial

Aria Voice may offer new Subscribers a free trial period. Free trials may vary in duration and available features. At the end of the free trial, your access will convert to a paid subscription unless you cancel before the trial period ends. Free trials are available only to new Subscribers who have not previously subscribed to the Services, unless we expressly state otherwise.

8. License Grant

Subject to your compliance with these Terms, Aria Voice grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable right to access and use the Services solely for your internal business purposes and in the manner described in these Terms and any applicable documentation.

You acknowledge that you are only being granted a right to use the Services. Nothing is being sold to you. You do not acquire any ownership interest in the Services under these Terms. We reserve all rights not expressly granted.

9. Acceptable Use / Prohibited Uses

You agree not to, directly or indirectly (and will not permit any third party to):

  • Use the Services for any unlawful purpose or in violation of any applicable law or regulation;
  • Use the Services to engage in fraud, deception, or misrepresentation;
  • Use the Services to harass, threaten, defame, or abuse any person;
  • Transmit viruses, malware, or other destructive code through the Services;
  • Attempt to gain unauthorized access to the Services, other accounts, or connected systems;
  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Services;
  • Copy, modify, sublicense, sell, rent, lease, or distribute the Services;
  • Use automated means to access the Services in a manner not authorized by Aria Voice;
  • Interfere with or disrupt the integrity or performance of the Services;
  • Collect information about other users without their consent;
  • Impersonate any person or entity or misrepresent your affiliation;
  • Use the Services to create datasets for training competing AI models or products; or
  • Use AI-generated voices of real people without their consent or authorization.

Aria Voice will determine, in our sole discretion, whether any action violates this policy. Violations may result in immediate suspension or termination of your Account.

10. Telephone & SMS Compliance

You must not use the Services in violation of applicable laws governing the making and sending of calls and text messages. Relevant laws and regulations include, but are not limited to:

  • The Telephone Consumer Protection Act (TCPA) and rules promulgated by the Federal Communications Commission;
  • The Telemarketing and Consumer Fraud and Abuse Prevention Act (TCFAPA);
  • The Federal Trade Commission (FTC) Act and the FTC's Telemarketing Sales Rule (TSR);
  • The Do-Not-Call (DNC) registry requirements;
  • A2P 10DLC registration requirements for business SMS messaging;
  • State telemarketing laws; and
  • Federal and state anti-wiretapping or eavesdropping laws.

Among other things, these laws may:

  • Require you to obtain prior express consent for auto-dialed or prerecorded calls or texts;
  • Require documentation of such consent (which may need to be in writing for certain call types);
  • Prohibit altering caller ID information with intent to defraud;
  • Require disclosure of AI voice use at the beginning of a call;
  • Require notification that calls are being recorded and, in some jurisdictions, require express consent to recording;
  • Prohibit certain types of calls before 8 a.m. or after 9 p.m. at the called party's location; and
  • Prohibit calling numbers on federal, state, or organization-specific do-not-call registries.

You are solely responsible for ensuring that your use of the Services complies with all applicable telecommunications laws and regulations. If consumer consent is required under applicable law, you must document proof of consent and preserve such documentation for no less than five years. Aria Voice retains the right to audit your use of the Services to ensure compliance.

11. Call Recording & Transcripts

The Services include the creation of Recordings and Transcripts of calls between your Callers and your AI Agent. These are made available to you through your Account dashboard for your reference and business use, and to allow Aria Voice to monitor quality and improve the performance of the Services.

Call recording and monitoring practices are subject to various federal, state, and local laws. Some jurisdictions require all-party consent to record a telephone conversation, while others require only one-party consent. Aria Voice provides configurable notice templates to inform Callers that their call is being recorded. You are responsible for configuring and using these templates appropriately.

You are solely responsible for your use of the Recordings and Transcripts features in compliance with applicable law. You agree that Aria Voice shall have no liability to you, your Callers, or any other party related to Recordings or Transcripts generated from calls with your Callers.

12. AI Features & Disclaimers

Aria Voice provides features through artificial intelligence, machine learning, and similar technologies ("AI Features"). Your Callers interact with your AI Agent through natural conversation, and the AI Agent generates responses based on your configuration, knowledge base, and the AI models powering the Services.

You acknowledge and agree that:

  • AI-generated responses may not always be accurate, complete, or up-to-date. You are responsible for verifying the information your AI Agent provides to Callers.
  • AI Features are not a substitute for human oversight. You should regularly review your AI Agent's interactions and performance.
  • AI-generated responses do not constitute legal, medical, financial, or professional advice of any kind.
  • The AI Agent may generate similar or identical responses for different Callers or Subscribers.
  • Outputs do not represent Aria Voice's views or endorsements.
  • You must ensure that your AI Agent is not made available to Callers who are under the age of 16.

Aria Voice makes no representations or warranties regarding the accuracy, completeness, or reliability of AI-generated content. It is your responsibility to evaluate and confirm that your AI Agent's responses are appropriate for your business and Callers.

13. User Content & Data

You retain all rights, title, and interest in your User Content, including any intellectual property rights. Aria Voice does not claim ownership of your User Content.

By using the Services, you grant Aria Voice a worldwide, royalty-free, sublicensable license to host, store, use, display, reproduce, modify, adapt, and process your User Content during the term of your subscription, solely for the purpose of providing you with the Services. This includes processing your knowledge base content, business information, Recordings, and Transcripts through our AI systems and third-party providers.

You additionally authorize Aria Voice to use de-identified and aggregated data derived from your use of the Services for the purpose of improving and developing the Services, provided such data cannot reasonably be used to identify you or your Callers.

14. Third-Party Services

The Services integrate with third-party providers to deliver telephony, speech recognition, AI processing, voice generation, storage, and payment processing. When you use the Services, your data may be shared with these providers as necessary to deliver the Services. Key third-party providers include:

Each provider has its own terms of service and privacy policy. We do not make any representations or warranties on behalf of any third-party provider. You understand that your use of the Services involves the sharing of data with these providers, subject to their respective terms.

15. Intellectual Property

The Services, including all visual interfaces, graphics, design, software, source code, systems, methods, content, organization, and "look and feel" (collectively, "Materials") are owned by Aria Voice and are protected by United States and international copyright, trademark, patent, and other intellectual property laws. All Materials are the copyrighted property of Aria Voice. We reserve all rights not expressly granted in these Terms.

16. Feedback

If you provide Aria Voice with any feedback, suggestions, improvements, or feature requests relating to the Services ("Feedback"), you hereby assign to Aria Voice all right, title, and interest in that Feedback, including all intellectual property rights. Aria Voice may use and incorporate any Feedback without restriction or compensation to you.

17. Privacy Policy

Our Privacy Policy is incorporated into these Terms by reference. Please read the full Privacy Policy before using the Services. The Privacy Policy governs our collection, use, and disclosure of your information.

18. Indemnification

18.1 Your Indemnification Obligation

You agree to indemnify, defend, and hold harmless Aria Voice and its officers, directors, employees, agents, and affiliates ("Aria Voice Parties") from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

  • Your access to or use of the Services;
  • Your breach of these Terms or any applicable law or regulation, including but not limited to the TCPA, TCFAPA, and their implementing regulations;
  • Your User Content or the actions of your AI Agent;
  • Your violation of any rights of a third party; or
  • Your negligence or willful misconduct.

18.2 Indemnification by Aria Voice

Aria Voice will defend, indemnify, and hold harmless you and your officers, directors, and employees from and against any third-party claim that the Services, as provided by Aria Voice and used in accordance with these Terms, infringe any intellectual property rights or misappropriate any trade secret. Aria Voice shall have no obligation under this section to the extent the alleged infringement arises from modifications not made by Aria Voice, combination with products not provided by Aria Voice, or your use of the Services in breach of these Terms.

19. Disclaimer of Warranties

THE SERVICES AND MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE BY LAW, ARIA VOICE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. ARIA VOICE DOES NOT REPRESENT OR WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR TIMELY, OR THAT ANY DEFECTS WILL BE CORRECTED. ARIA VOICE IS NOT RESPONSIBLE FOR MESSAGES OR INFORMATION LOST OR MISDIRECTED DUE TO INTERRUPTIONS OR FLUCTUATIONS IN THE SERVICES OR THE INTERNET.

ARIA VOICE DOES NOT WARRANT THE ACCURACY OR RELIABILITY OF AI-GENERATED CONTENT, TRANSCRIPTIONS, OR ANY OTHER RESULTS OBTAINED THROUGH THE USE OF THE SERVICES. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM ARIA VOICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

20. Limitation of Liability

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL ARIA VOICE BE LIABLE FOR ANY LOSS OF PROFITS, REVENUE, OR DATA, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR DAMAGES OR COSTS DUE TO LOSS OF PRODUCTION OR USE, BUSINESS INTERRUPTION, OR PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, WHETHER OR NOT ARIA VOICE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ARIA VOICE'S AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE GREATER OF (I) THE AMOUNT YOU PAID ARIA VOICE IN THE 12 MONTHS PRECEDING THE DATE OF THE ACTIVITY GIVING RISE TO THE CLAIM, OR (II) ONE HUNDRED DOLLARS ($100). THESE LIMITATIONS AND EXCLUSIONS APPLY EVEN IF ANY REMEDY FAILS TO PROVIDE ADEQUATE COMPENSATION.

The limitations in this section shall not apply to your indemnification obligations, breach of the Acceptable Use Policy, or violation of intellectual property rights. Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.

21. Termination

21.1 Termination by Aria Voice

Aria Voice may suspend or terminate your access to the Services at any time, with or without notice, if you breach these Terms, abuse the Services, violate any applicable law, or if it is commercially impracticable for Aria Voice to continue providing the Services.

21.2 Termination by You

You may cancel your subscription at any time through your Account settings or by contacting us. Cancellation will take effect at the end of your current billing period.

21.3 Effect of Termination

Upon termination, your right to use the Services will cease immediately. You may not be able to access your Account or any data, Recordings, Transcripts, or other content associated with it. Aria Voice will not be liable for any loss of data resulting from termination. If applicable, Aria Voice shall refund any prepaid amounts on a pro-rata basis for the remaining unused portion of your subscription term.

22. Data Retention After Termination

Following termination of your Account, Aria Voice may retain your data (including Recordings, Transcripts, contacts, and User Content) for up to 30 days to allow you to request an export. After this period, your data will be permanently deleted from our systems, except where retention is required by law or for legitimate business purposes such as resolving disputes or enforcing our agreements.

23. Governing Law & Dispute Resolution

23.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas, without giving effect to any choice of law or conflict of law provisions.

23.2 Dispute Resolution

For all disputes, you must first give us an opportunity to resolve your claim by sending a written description to legal@ariavoice.ai. We each agree to negotiate in good faith. If the dispute is not resolved within 60 days, you may pursue your claim in court.

23.3 Class Action Waiver

YOU AND ARIA VOICE EACH AGREE THAT ANY PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. IF A COURT DETERMINES THAT THIS CLASS ACTION WAIVER IS UNENFORCEABLE, THEN THE CLASS ACTION WAIVER WILL BE VOID AS TO YOU.

23.4 Jury Trial Waiver

YOU AND ARIA VOICE HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO HAVE A TRIAL IN FRONT OF A JURY.

23.5 Exclusive Jurisdiction

The state and federal courts located in Texas shall have exclusive jurisdiction to hear and determine any claims or disputes arising out of or relating to these Terms.

24. Modification of Terms

Aria Voice reserves the right to modify these Terms at any time. When changes are made, we will post the updated Terms on our website and update the "Last Updated" date. If we make material changes, we will notify you by email at the address associated with your Account.

Changes will be effective immediately for new Subscribers and 30 days after posting for existing Subscribers. Your continued use of the Services after the effective date constitutes your acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Services.

25. Export Control

You represent and warrant that you are not located in a country subject to U.S. Government sanctions and are not a prohibited party under applicable export control laws. You shall not use or permit others to use the Services in violation of U.S. export control laws or regulations.

26. Force Majeure

Neither party shall be liable for any failure or delay in performance (excluding payment obligations) caused by events beyond their reasonable control, including but not limited to acts of God, natural disasters, fires, floods, epidemics, pandemics, acts of war or terrorism, civil disorders, labor disputes, power outages, network failures, government orders, or other catastrophic events.

27. Severability & Miscellaneous

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect. These Terms do not create any agency, partnership, joint venture, or employment relationship between you and Aria Voice. No person or entity not a party to these Terms is an intended third-party beneficiary. Aria Voice may assign its rights and obligations under these Terms without your consent. You may not assign or transfer these Terms without our prior written consent.

28. Entire Agreement

These Terms, together with the Privacy Policy and any other policies or agreements referenced herein, constitute the entire agreement between you and Aria Voice with respect to the Services and supersede all prior or contemporaneous agreements, understandings, or representations.

29. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Aria Voice
Email: legal@ariavoice.ai