AI receptionist for med spas.
A caller asking about your consultation process needs a clear answer while providers are with clients. Aria shares the service information you approve, captures inquiries, and helps callers reach your team.
Illustrative med spa consultation inquiry
Caller: I saw a service on your website. Can I talk to someone before booking a treatment?
Aria: I can take a consultation request for the team. Which service would you like to discuss, and how can they reach you?
A service inquiry for a provider conversation.
Illustrative conversation · No audio playback
Separate the service menu from clinical advice
Organize your call instructions around what the caller wants to do. Someone comparing consultation options may need a fee and a description of the process. An existing client may need help with a planned visit or membership. A question about whether a treatment is right for them belongs in a provider conversation.
Keep public service information current when your menu or offers change. Name the prices Aria may repeat, explain what requires an individual quote, and choose who reviews visit-change requests. A recorded request should leave the caller clear about what the team still needs to confirm.
The U.S. FDA describes dermal filler injection as a medical procedure and recommends discussion with a licensed health care provider. For a med spa offering fillers, the reception flow can explain how to request a consultation while the provider addresses suitability and risks.
FDA: dermal fillers are medical procedures
When a service question needs more than a price
A prospective client asks about consultation fees or the service menu while the front desk is checking someone out. Leaving the question unresolved can stall the next conversation.
A request to change a visit can arrive on the same line as a new treatment inquiry. Staff need to know which conversation they are returning.
A question that starts with a price can become a question about treatment suitability. The caller needs a provider when the answer depends on a clinical assessment.
Help callers take the next step toward a consultation
Explain how to begin with your med spa
Give Aria your approved service descriptions, consultation process, and published prices. It can answer practical questions about taking the next step, including when your team needs to discuss a personalized plan.
Capture the reason behind the inquiry
Ask which service the caller wants to discuss and how your team can reach them. A consultation inquiry, a membership question, and a message about an existing visit give staff different reasons to follow up.
Keep provider conversations within reach
Set a contact path for callers who need your clinical team. Aria can follow your instructions for a configured transfer or a staff message; your providers handle suitability, treatment advice, and concerns after a procedure.
Calls around consultations and planned visits
Explain the supplied process for arranging an initial consultation.
Answer a question about published consultation pricing or general membership terms.
Take a request to discuss a change to an existing visit.
Record an inquiry about a service on your approved menu for provider follow-up.
Follow the med spa’s contact instructions when someone asks to speak with a provider.
Three ways a med spa call can unfold
A new caller asks how consultations work
A caller wants to know whether the med spa offers consultations for a listed aesthetic service. Aria can explain the supplied consultation process and published fee, then take contact details for the team. It does not recommend a procedure or promise an individual result.
An existing client asks to move a visit
A client calls during a treatment session to ask about changing a planned visit. Aria can take the request and explain the med spa's follow-up process. In a message-based setup, staff confirm the change in the booking system before the caller treats it as rescheduled.
A caller asks if a treatment is right for them
The caller moves from a question about a service to a personal suitability question. Aria follows the med spa's instructions for reaching a provider. It does not collect a medical history as a substitute for the provider's assessment.
Questions from med spa managers
Can Aria discuss our treatments and prices?
It can share the service descriptions, consultation fees, and public pricing you put in its instructions. Keep personal treatment recommendations, expected results, and individual treatment plans with your providers.
Will it sell packages or change memberships?
You can configure answers to general package and membership questions. Changes to an individual membership, payments, and package balances need your staff or an independently verified workflow.
Can clients book a consultation?
You can start with consultation requests for staff follow-up. If booking is enabled, Aria can offer eligible services and the availability you configure. A request needing approval remains pending until approved; confirm any separate med spa software connection before relying on it.
What happens when someone calls with a concern after treatment?
Use wording and contact instructions approved by the medical team. Aria does not assess complications or decide how urgently someone needs care. Review that contact path with the responsible clinician before live use.
What should we test during a trial?
Test a price question, a visit-change request, and a request for a provider with example information. Review the resulting conversation and enabled records. Before patient calls, confirm your privacy, security, and data-handling requirements with the responsible person at your practice.