An AI receptionist for your locksmith business.
Take useful lockout, rekey and installation inquiries while you're on a job. Aria asks what the caller needs, where the work is and how your team can reach them.
Illustrative planned locksmith inquiry
Caller: I manage a property and want to ask about rekeying several doors.
Aria: What's the property location, and how many doors are you considering? I can take the inquiry for the locksmith.
A planned rekey request for the locksmith to discuss.
Illustrative conversation · No audio playback
Make the next step clear before a visit is agreed
A locksmith answering service needs to separate an immediate request for help from planned work. A lockout inquiry starts with the location and broad situation. A manager planning a rekey may need to discuss several doors, the property and the intended timing. Both conversations give your team context before it accepts the work.
Keep the next step clear to the caller. Aria can take an inquiry or attempt a connection with your team. Your locksmith confirms the work, price, availability and any required identity or authority checks. Avoid making the initial phone conversation sound like a confirmed visit.
California's Department of Consumer Affairs advises callers to ask for an estimate of charges when contacting a locksmith. The answering flow should explain supplied fees clearly and leave job-specific pricing for the locksmith to confirm.
California DCA's consumer guide to hiring a locksmith
Lockout help and planned work start differently
A lockout caller wants to know whether someone can help, while a rekey or installation inquiry may need a longer quote discussion. Both arrive when you're already working.
The service location and callback number are essential to the next conversation. An unclear message can leave your locksmith without the details needed to discuss availability.
A caller asks for a price before the locksmith knows the property, vehicle or requested work. Supplied service fees need to be clearly distinguished from a quote for that specific job.
Start with the request, location and contact
Identify the request and location
Ask whether the caller needs lockout help, a rekey, an installation or another service you offer. Collect the service location and callback details so your locksmith can discuss the work.
Explain the service information you approve
Give Aria your coverage, hours and approved fees or service terms. It can answer those questions and take a quote inquiry when the price or scope needs your locksmith's review.
Connect availability questions to your team
Use a configured team contact when a transfer is appropriate, or collect a message for follow-up. Your locksmith confirms availability and the work that can be accepted before a visit is agreed.
Lockout, rekey and service-information calls
Take the location, broad request and callback details from someone asking for home, vehicle or business lockout help.
Collect a planned rekey or lock-installation inquiry for your locksmith to discuss.
Explain the service area, hours and approved fee information your business supplies.
Follow your chosen message or available-team-transfer path when a caller asks whether a locksmith can help.
Illustrative locksmith inquiries
A caller asks for lockout help
A caller asks for help with a home lockout while the locksmith is on another job. Aria asks for the service location and callback details, then follows the configured contact or message instructions. The locksmith confirms whether help is available and what is required before accepting the work.
A property manager plans a rekey
A property manager calls about rekeying several doors before a tenancy change. Aria takes the broad scope, location and contact details for a quote discussion. The locksmith confirms authorization requirements, price and scheduling.
Choosing an answering service for your locksmith team
Will Aria tell a caller that a locksmith is on the way?
Aria takes the request or attempts a configured transfer. Your team confirms dispatch and arrival details. A captured inquiry or transfer attempt does not mean a locksmith has accepted the job or is on the way.
Can it give a price for the work?
Aria can explain prices and conditions your business has supplied. If the price depends on the lock, vehicle, property or an assessment, capture the inquiry so your locksmith can confirm the quote. Keep any supplied service fee and the final job price clear.
Can Aria verify that a caller is authorized to request the work?
No. Your locksmith handles identity and authority checks before accepting the work. Aria can collect the initial inquiry and explain your supplied service process, but a caller's statement does not complete those checks.
What should it ask about a vehicle lockout?
Use the intake questions your locksmith approves, starting with the location, broad request and callback details. You can ask for the vehicle information the caller already knows. Your team determines whether it offers the required service and what checks or assessment are needed.
Do we need appointment booking to use the answering service?
No. Start with service questions, messages and configured team transfers. Enable appointments only for eligible planned services and availability you want Aria to offer. Work requiring approval remains with your locksmith until the team confirms it.