AI receptionist for law firms.

Illustrative law-firm inquiry

Caller: Does your firm handle estate-planning inquiries?

Aria: The firm handles estate-planning inquiries. May I take your name and contact details for the team?

A new inquiry for the firm to review.

Illustrative conversation · No audio playback

Decide what belongs in the first conversation

Start with the kinds of calls your firm wants help with. A prospective-client inquiry, an existing-client message, and a call from another professional may need different opening questions. Keep those instructions concise and make clear which conversations belong with staff.

A useful first inquiry does not need the full story of a dispute. Begin with the caller's contact details and a broad reason for calling, then let the firm decide what information to request next through its own intake process.

During a trial, compare a new inquiry with an existing-client call and a call from another professional. Check whether each opening question is useful, which contact is requested, and how the message appears in the enabled call records.

Three callers, three different conversations

A prospective client calls while you are in a consultation. Before anyone can follow up, the firm needs a name, a way to reach them, and a broad reason for the inquiry.

Existing clients and professional contacts need a different conversation from someone asking about new representation. Sending everyone through the same questions adds friction.

A message that says only 'please call back' leaves staff working out who the caller needs and what the conversation is about.

From first inquiry to firm review

Give new inquiries a useful starting point

Ask for the caller's name, contact details, and a brief reason for getting in touch. Your instructions set the level of detail so staff have a useful starting point for their review.

Answer the questions around your legal work

Give Aria your office hours, directions, offered practice areas, and consultation process. It can answer routine questions from that information and take a staff message when the caller needs more.

Help callers reach the right person

Let callers ask for a team contact and use your configured transfer destination when appropriate. When you want staff to follow up instead, Aria can take a callback request. Your team remains responsible for returning it.

Call handling around your legal work

Capture an inquiry about a practice area while the lawyer is in a meeting.

Answer an office-hours or consultation-process question from the firm's instructions.

Take an existing client's message for the staff member they want to reach.

Take a message from another law office or professional contact for the person they name.

Connect a caller to a configured team contact when a transfer is appropriate.

Prospects, clients, and professional contacts

A first inquiry during a consultation

Someone calls to ask whether the firm handles estate-planning inquiries. With that practice area included in the firm's instructions, Aria can explain the consultation process and collect the caller's contact details for staff follow-up. The firm reviews the inquiry before deciding how to proceed.

An existing client wants a specific contact

An existing client wants to leave a message for the person handling their work. Aria can ask for that contact and the reason for calling, then follow the firm's instructions for a message or configured transfer. It does not invent a case update or confirm that the lawyer is available.

Another office calls about a professional appointment

A caller from another law office wants to reach a named team member about a meeting. Aria can ask for the caller's name, organization, contact details, and a short administrative message. The firm can choose a configured transfer or staff follow-up without sending the caller through prospective-client questions.

Questions from law firm owners

Is this a human legal receptionist service?

Aria is an AI receptionist. You provide the firm's information and call instructions. If a caller needs a person, Aria can use a configured transfer destination or take a callback request for your team; it does not supply a team of human legal receptionists.

Can we ask different questions for new and existing callers?

You can instruct Aria to ask whether someone is making a new inquiry or contacting the firm about existing work. Keep the opening questions relevant to that purpose: a broad reason for calling for a new inquiry, or the staff contact and message for an existing caller. Review test conversations before using the flow with clients.

Will Aria check conflicts or accept a case?

No. Use Aria for administrative questions and inquiries. Your firm handles conflict checks, case evaluation, deadlines, advice, and decisions about representation. A captured inquiry is not confirmation that the firm has accepted the matter.

Can callers request a consultation?

Yes. Aria can collect a consultation request for your team. If you choose to enable appointment booking, it can offer eligible services and configured availability. Where a booking requires staff approval, the request remains pending until approved.

What can our staff review after a call?

Your team can review the call records, transcripts, and summaries enabled in your account. Check the logging settings and test how the caller's details and message appear. This does not create a case in your legal software or replace your firm's intake review.

What if the lawyer is unavailable?

Give Aria instructions for when to take a message and when to offer a configured transfer. A callback request is for your staff to handle; it does not trigger an automatic return call or promise a response time. Test each transfer destination before relying on it.