An AI answering service for your salon.
Keep service questions and client requests moving while your stylists are at the chair. Aria answers from your salon's instructions and collects the details your team needs.
Choosing a salon service
Caller: I want to change my hair color, but I’m not sure which service to ask for.
Aria: What change do you have in mind, and is there a stylist you would like to speak with?
A service question and stylist preference for the salon team to follow up on.
Illustrative conversation · No audio playback
Use your service menu and stylist consultation rules
A salon answering service needs to recognize more than an appointment request. A first-time client asking about color, a regular wanting a familiar service and someone following up with a stylist need different conversations.
Start with the questions your reception team already asks. Keep service names, stylist preferences and consultation requirements clear, then decide which requests Aria can handle and which should reach a person.
California’s Board of Barbering and Cosmetology describes the range of hair, nail, and skin services within cosmetology. Give Aria your salon’s own service menu and staff responsibilities, so it can explain what you offer and refer uncertain service choices to the right person.
California Board of Barbering and Cosmetology: service scope (PDF)
The caller may know the stylist, but not the service
A caller wants a color service but does not know which option to ask for. A name and number alone leave your stylist without the context for a useful reply.
Questions about hours, service prices and consultations interrupt treatments, while messages for a particular stylist need a different next step.
Help the caller choose a useful next step
Answer the questions before the visit
Give Aria your service descriptions, approved prices, hours and consultation policy. It can handle everyday questions so a client understands what your salon offers before speaking with a stylist.
Give your stylist a useful first message
Ask what the client has in mind, whether they have a stylist preference and how to reach them. An unfamiliar color service or correction request can become a conversation for staff instead of an unsuitable booking.
Let your team choose what gets booked
Use Aria for questions and callback requests, or enable appointments for the services and availability you choose. Keep work that needs a consultation with your salon team.
Service questions, stylist messages, and visit requests
Answer a new client's question about services, prices or consultation requirements using your configured salon information.
Take a message for a preferred stylist while that stylist is with another client.
Offer an eligible appointment when booking is enabled, or collect a visit request for staff to review.
Conversations before a client takes the chair
A new client asks about a color service
A caller wants to change their hair color but is unsure which service to select. With the salon's consultation instructions configured, Aria asks about the request and takes contact details for a stylist to follow up.
A regular client leaves a message for their stylist
A regular client calls with a question for their stylist, who is with another client. Aria asks who they want to reach and takes their message and callback details for the salon team.
Questions salon owners ask
Can we use Aria without letting it book appointments?
Yes. Use it to answer service questions, collect client inquiries and take callback requests. Appointment booking is optional and should only cover the services you make available to the agent.
What happens when a client is unsure which color service to choose?
Give Aria your consultation instructions. It can ask what the client wants and record a request for your stylist to discuss. Your team decides which service and appointment length fit the work.
Can Aria explain our prices?
It can share prices and conditions you provide in its business information or service setup. If a price depends on a consultation, hair length or an assessment, make that clear in your instructions and let staff confirm the quote.
Can a client ask to speak with their stylist?
You can configure a team contact for appropriate transfers, or have Aria take a message for the stylist. Your salon chooses how staff follow up on those requests.