An AI receptionist for home service calls.
Your crew can be on a job while the next customer has questions. Aria explains your services and coverage, asks about new work, and takes useful messages for your office.
Illustrative home-service coverage inquiry
Caller: Do you take jobs at properties just outside town?
Aria: What work do you need, and what's the property's ZIP code? I can explain our service-area information.
A coverage question with the work and location clarified.
Illustrative conversation · No audio playback
Decide which work reaches which person
For a business offering several home services, start with what the caller wants done. Then ask where the work is and whether your team has already discussed it. That sequence helps the office separate a new inquiry from a message about an existing job without asking every caller the same long list of trade questions.
Write down where an ordinary answer ends and an office decision begins. Aria can explain your stated coverage and estimate process. Your team decides whether to accept an exception, what the work involves and which visit it can offer. Use the individual trade pages below to plan more specific questions.
The FTC recommends written estimates covering the work, materials, timing and price. A clear phone inquiry gives your office a starting point for that discussion; the office still prepares and confirms the estimate.
FTC guidance on contractor estimates
One phone number. Different reasons for calling.
A new customer asks whether you handle a job at their property. Your office needs both the requested work and the location before it can discuss a visit.
Questions about an existing job arrive alongside new quote inquiries. The current customer needs the person responsible for their work, while the prospect needs an introduction to your process.
A request near the edge of your service area can sound straightforward until staff checks the address. Broad statements about coverage leave callers unsure whether their property qualifies.
Give the office a useful starting point
Understand the work before the callback
Have Aria ask what the customer needs, where the property is and how to reach them. Your office can begin its follow-up with a description of the job instead of just a name and number.
Explain your actual service scope
Give Aria your accepted service types, coverage information and office hours. It can answer those questions from your instructions and take an inquiry when the address or requested work needs staff review.
Keep current customers connected
Ask whether the caller is contacting you about existing work and which person they need. Aria can take a message or use a configured team transfer. Your office confirms changes to visits and any arrival information.
Calls to include in your first setup
Ask for the work description, service address and callback details behind a new quote inquiry.
Answer whether your business offers a service using the scope and coverage information you supply.
Collect a question about an ongoing job for the office or configured team contact responsible for it.
Take an unusual or out-of-area request for staff review when your instructions allow it.
Illustrative home-service inquiries
A new property near the service-area boundary
A homeowner asks about a service at an address near the edge of your coverage. Aria asks for the requested work and location, then follows your instructions for explaining coverage or taking a review request. The office decides whether it can accept the job.
An existing customer needs the office
A customer calls about work already underway and asks to speak with the office. Aria takes the job location, message and preferred contact details or attempts the configured staff transfer. The office answers the project question and confirms any change.
Choosing phone coverage for your service business
How does Aria know which areas we serve?
Provide your coverage information in the agent's instructions. Aria can ask for the service location and explain your stated boundaries. If you enable eligible on-site booking, configure the supported ZIP codes and booking rules separately.
Can one setup cover several types of home-service inquiry?
Your instructions can describe the services you offer and the questions each request needs. Start with the work type, property location and new-or-existing customer distinction. Keep specialist assessment with the relevant team, and test the different conversations before forwarding customer calls.
Does answering a call dispatch a technician?
No. Your office confirms whether it can accept the work and what response or visit is available. Aria can take the inquiry or attempt a configured staff transfer, but either outcome still needs the team's service confirmation.
Can we start with inquiries instead of appointment booking?
Yes. Configure service questions, new inquiries and office messages first. If appointments fit your business, enable booking for eligible services and the availability you choose. Requests requiring staff approval stay with the office until it confirms them.
What should we test during the trial?
Try a new job inside your area, an address outside your stated coverage and a current customer's question. Check that Aria asks useful questions, explains the intended next step and leaves enough context in the call records enabled for your account.