An AI receptionist for your Miami business

Planning your call flow

Many Miami residents speak a language other than English at home, according to the Census Bureau's 2020–2024 city estimates. For a business phone call, the useful question is the individual's preference. A caller may want to ask an initial question in one language and continue a detailed conversation with a staff member in another.

That preference matters when an inquiry moves from the phone to your team. A property prospect can identify the listing, give contact details and say how they would like to continue. Your agent can then take up the discussion with the property and language preference in mind.

Aria is an online AI phone-answering service. Choose and test the language experience you need with your actual business names and service terms before forwarding customer calls. Your team's follow-up process remains part of the experience.

Call handling needs

Make the next conversation easier. A caller's name, reason for calling and preferred language can help your staff prepare a useful response.

Keep interest in a property or service moving while your team is at a showing, in a meeting or helping a customer. Aria can answer the routine questions you have supplied.

Give callers a clear way to reach your team. Aria can attempt a transfer to a team contact you have set up, or take a message for staff follow-up.

Industries in Miami

• Real Estate Agencies

  Take the listing inquiry and preferred follow-up language while your agent stays with the buyer at a showing.

• Law Firms

  Let a prospective client request a particular staff member and preferred language for the next conversation with your office.

Example scenarios

Example: a property inquiry during a showing

A prospective buyer calls while your real-estate agent is showing a property. Aria can ask which listing interests them, collect contact details and ask their preferred language for the next conversation. The agent follows up to discuss the property and arrange any visit.

Example: a consultation with a particular staff member

A caller asks a Miami office whether a named team member can discuss a new inquiry in Spanish. Aria can use the office information you have provided to explain the next step and take the request. Your office confirms who is available to handle the conversation.

Frequently asked questions

Can Aria support the languages our Miami callers use?

Ask our team which languages and voices are available for your intended call flow. Then test names, contact details and the full caller journey before forwarding calls. Confirm any language-switching behavior you need in that test.

Can a caller request a staff conversation in another language?

Yes. In a supported conversation, Aria can ask for the caller's preferred follow-up language and take a message. Your team decides who can handle that discussion and when they can respond.

How can Aria handle an unfamiliar property or business name?

Include your relevant names in the information Aria uses and ask it to confirm unclear details with the caller. Review representative calls before relying on the flow for customer inquiries.

Can I use Aria only while my team is busy?

You can forward the calls you choose, such as calls during meetings or outside office hours. Test forwarding with your phone provider and give Aria the hours and next steps your callers should expect.

Try Aria with your business

Make a trial property inquiry with a preferred follow-up language, and review whether your agent has enough context to respond.

Start free trial

Review plans and trial terms