An AI virtual receptionist for your business calls

How it works

Decide where Aria fits

Choose when calls should go to Aria, such as busy periods or outside office hours. Confirm the forwarding options with your phone provider and decide which requests should reach your staff.

Provide answers and next steps

Add your business information, intake questions and transfer contacts. If you take appointments, enable only the services and availability you want callers to book.

Try the calls your team receives

Test a routine question, a new enquiry and a request for a person. Review the conversation and refine unclear instructions before forwarding customer calls.

Call handling features

Answer everyday business questions

Provide your opening hours, service descriptions and the answers you want callers to receive. Aria can use those instructions for questions that do not need a staff decision.

Take an enquiry with useful detail

Ask for a name, callback number and reason for calling. Staff can review the contact details and call records enabled in your account before responding.

Keep a path to your team

Configure the contacts and situations for a call transfer. Your instructions should also explain the message-taking option when a request can wait for staff review.

Benefits

Support the people already answering your phone

Use Aria for the calls forwarded to it while staff handle customers or work that needs their attention. The forwarding rules remain under your business phone setup.

Keep the conversation tied to your business

A caller asking about opening hours needs a different next step from someone requesting a quote. Your instructions define those paths and identify requests that need a person.

Industries

Auto repair shops

Salons and barbershops

Home service businesses

Law firms

Accounting firms

Frequently asked questions

Will callers speak to a human receptionist?

Aria is an AI receptionist. Your own staff handle calls transferred to them and any follow-up they choose to make. Aria does not provide a separate team of human receptionists.

Can I keep my existing business number?

You can use your phone provider's supported forwarding options to send calls to Aria. Confirm how your current number handles busy lines, unanswered calls and forwarding charges, then test the setup.

What if Aria does not know an answer?

Give it instructions to take a message or attempt a configured staff transfer for questions outside the information you provide. Keep decisions such as approving a quote, accepting a client or giving professional advice with your team.

Do we have to use appointment booking?

No. You can focus on answering questions, collecting enquiries and staff transfers. Booking is an optional action for the services and availability you configure.

Does a transfer guarantee someone will answer?

No. A transfer attempts to connect the caller to your configured destination. Check the receiving contact's availability before enabling that path. For requests that should wait for staff, configure message-taking instead.