An AI phone lead capture service for new enquiries

How it works

Choose the calls you want covered

Decide whether Aria should handle incoming enquiries, busy periods or after-hours calls. Confirm the forwarding setup on your business number.

Define the first conversation

Provide your services, intake questions and staff transfer instructions. Explain what callers should expect when the team is unavailable.

Agree who follows up

Run sample calls, review the resulting records and give your team a clear process for responding. Track enquiries and completed sales separately.

Call handling features

Recognise the kind of enquiry

Ask whether someone wants a new service, has a question about existing work or needs a particular person. Each path can use its own instructions.

Ask enough to make the next call useful

Collect the requested service, callback details and relevant context. Keep the first conversation focused on what staff need to respond.

Give requests for a person a clear path

Set the situations where Aria should attempt a transfer to a configured team contact. For message-taking calls, explain who reviews the enquiry and what the caller should expect next.

Benefits

Let staff finish the work in front of them

Use Aria for forwarded enquiries while staff are occupied. Your phone provider's forwarding options determine which calls reach the agent.

Continue from the caller's request

Staff can use the contact details and call records enabled in Aria to prepare a relevant follow-up, then decide whether the enquiry becomes a quote, consultation or other next step.

Industries

Auto repair shops

Salons and barbershops

Home service businesses

Law firms

Frequently asked questions

Does this service find new prospects for my business?

This page covers incoming phone enquiries. Aria gives people who call your business a way to ask questions and leave useful details; it does not supply a prospect list or create demand by itself.

Can Aria qualify leads for us?

You can include questions about the requested service and other relevant criteria in your instructions. Aria collects the caller's responses; your team reviews them to decide whether the enquiry is a fit and how to follow up.

What happens after someone leaves an enquiry?

Your team reviews the available contact and call records and follows up through its own process. Assign someone to check enquiries and contact callers; capturing a callback request does not schedule an automatic return call.

Can my team still answer calls?

Yes. Ask your phone provider which busy or unanswered-call forwarding options it supports, then test that calls reach Aria as intended. Staff can continue answering the calls your setup sends to them.

What should we measure during a trial?

Check whether callers can explain their needs, whether useful contact details are retained and whether staff can complete the follow-up. Count qualified enquiries and completed outcomes separately from calls answered.